Shipping policy

Shipping Policy

Last updated: 16 September 2026

At Elara Row, we aim to provide a smooth and reliable shopping experience. All orders are carefully processed and shipped to the delivery address provided at checkout.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been received. During busy periods, promotional events, or public holidays, processing may take longer.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

2. Delivery Times

Estimated delivery times are provided below. These are estimates and are not guaranteed delivery dates.

Delivery destination	Estimated delivery time
United Kingdom	5–12 business days
United States	7–15 business days
Europe	7–15 business days
Rest of the world	10–20 business days

Delivery times may vary depending on the shipping method selected, the supplier’s warehouse location, customs clearance, and the destination country.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination, shipping method, and items ordered.

Any free shipping promotions will be clearly displayed on our website and may be subject to minimum order values or other terms.

4. Tracking Your Order

You can track your order using the tracking number provided in your dispatch confirmation email. Tracking updates may take a few business days to appear after your parcel has been shipped.

If you have not received tracking information within the expected processing period, please contact our customer support team.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at [your customer service email address].

We will investigate the shipment with our shipping partner and work to resolve the issue. Delivery delays can occur due to circumstances outside our control, including customs delays, adverse weather, or carrier disruptions.

6. Incorrect Delivery Address

Please ensure that your shipping address is correct before placing your order.

If you need to change your address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or dispatched.

If an order is returned because of an incorrect or incomplete address, we will work with you to determine the available options, which may include reshipment or a refund in accordance with our refund policy.

7. Customs and Import Duties

International orders may be subject to customs duties, taxes, or other import charges. Where applicable, these charges may be payable by the customer.

Any applicable charges and delivery requirements will depend on the destination country and shipping arrangements.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us at [your customer service email address] as soon as possible, preferably within 7 days of delivery.

Include your order number and photographs of the item and packaging so that we can investigate and arrange an appropriate resolution.